Get in touch with us
Customer experience is very important to us. Emails will be responded to promptly with the exception to weekends and holidays. Customer Service is open Monday to Friday 9:00 am to 5:00 pm PST.
We can be reached via email at: email@example.com
Canadian Shipping Address:
742 – 1489 Marine Drive
West Vancouver, British Columbia V7T 1B8
PHONE :(604) 362-1551
Since we sell at wholesale prices, some of our suppliers (brands and product collections) require a minimum dollar or quantity amount for orders that include their brand. These minimum amounts are clearly indicated when selecting your products.
Also, some of our suppliers do not sell certain products as single units. You will find these products bundled in case packs of 2, 6 or sometimes 12 units per case.
Please note that aside from each ''per brand'' minimums, Debut Products has a minimum order request of $350.
Once your order has been placed and we have authorized your payment, you should receive your order within 4 to 7 business days, depending on the carrier and where in Canada your parcel is being delivered.
Our customer service department will send you a tracking number by email once your order leaves our warehouse.
Due to occasional carrier-related shipping delays, actual delivery times cannot be guaranteed by Debut Products.
Please take note that our warehouse is open from Monday to Friday only, excluding Canadian Holidays.
Due to the nature of the products we sell, we will only accept returns and/or exchanges on products which are in its original packaging - unopened. (Exceptions may apply)
Please contact us for return inquiries within 7 days of receiving your product. Please note that shipping costs cannot be refunded and the Retailer must bear the cost of the shipping back to Debut Products.
Thank you for your interest. Please visit our New Retailers page and request a wholesaler log in. Once this is complete a member of our team will be in tough with you.
We are always on the lookout for any new products that we feel could be a great add-on to our brands. If you have a new or existing product and are looking for a reputable representative and/or distributor, please do not hesitate to get in touch with us. Please send us an email at firstname.lastname@example.org and we'll get back to you.
We currently sell to over 1000 awesome Retailers across Canada